How to Fix Wrong Date on Viva Aerobus Ticket?

Fix Wrong Date on Viva Aerobus Ticket

Booking an airline ticket can be exciting, but mistakes happen—sometimes even the date of travel is entered incorrectly. If you notice that your Viva Aerobus ticket has the wrong date, it can cause unnecessary stress. The good news is that it’s often possible to correct it, provided you act promptly and follow the airline’s procedures. This guide provides step-by-step advice, real-world examples, and practical solutions to help you fix a wrong date on your Viva Aerobus ticket efficiently.

Viva Aerobus Ticket Date Policies

Viva Aerobus, like many low-cost carriers, has specific rules regarding ticket changes. Knowing these policies is essential before attempting any correction.

Types of Tickets and Flexibility

Viva Aerobus offers several types of fares, which affect your ability to change the travel date:

• Basic Fare: Limited flexibility, usually non-refundable, with fees for date changes.

• Plus Fare: Moderate flexibility, allows date changes with lower fees.

• Flex Fare: Highly flexible, often permits free or low-cost changes.

Tip: Always check the fare type when booking. Flexibility varies significantly between ticket classes.

Change Windows

• Most airlines, including Viva Aerobus, allow date changes up to 24 hours before departure.

• Some fares may require changes to be made at least 48 hours in advance.

• Changes requested on the day of departure often incur higher fees.

Step-by-Step Process to Correct a Wrong Date

Correcting a date on your Viva Aerobus ticket involves a few essential steps. Following them carefully reduces the risk of additional charges or complications.

Step 1: Verify Your Booking

• Log in to your Viva Aerobus account.

• Check the flight date listed under My Bookings.

• Ensure the date discrepancy is not a system error or display glitch.

Step 2: Review Change Policies

• Confirm whether your ticket allows changes.

• Calculate the cost difference if moving to a different date.

• Take note of any applicable fees for the adjustment.

Step 3: Contact Viva Aerobus Customer Support

• Use official channels such as customer support via phone or email.

• Provide booking details: ticket number, passenger name, and flight details.

• Clearly state the correct date and request the date correction.

Step 4: Make Payment, If Necessary

• If your fare requires a change fee, ensure you pay promptly to secure the new date.

• Keep the confirmation receipt as proof of payment.

Step 5: Confirm Updated Ticket

• After the change, check your email or Viva Aerobus account for the updated ticket.

• Verify that the new travel date is correct before departure.

Common Scenarios and Solutions

Correcting a ticket date can vary depending on the situation. Here are some common scenarios:

Scenario 1: Mistaken Date During Booking

• Immediate action often results in minimal fees.

• Contacting customer support within 24 hours is usually recommended.

Scenario 2: Date Change After Confirmation

• Fees may apply depending on the fare.

• For Plus or Flex fares, changes are often cheaper than for Basic fares.

Scenario 3: Flight Cancellation or Airline Rescheduling

• If Viva Aerobus changes your flight date, you may have options for free rescheduling.

• Always verify that the new date aligns with your travel plans.

Practical Tips to Avoid Future Mistakes

1. Double-Check Details: Always confirm travel dates before completing payment.

2. Use Flexible Tickets: Invest in Plus or Flex fares if your schedule is uncertain.

3. Set Alerts: Calendar notifications can help you spot errors early.

4. Keep Customer Service Info Handy: Immediate contact reduces stress and potential fees.

Comparison Table: Ticket Change Flexibility

Fare TypeChange Allowed?FeesBest For

BasicYesHighFixed schedules

PlusYesModerateModerate flexibility

FlexYesLow/FreeUncertain or variable plans

Step-by-Step Guide for Online Changes

Some travelers prefer managing ticket corrections online. Here’s how to do it:

1. Log In to your Viva Aerobus account.

2. Navigate to My Bookings.

3. Select the flight requiring correction.

4. Click Change Flight Date (if available).

5. Follow prompts to select a new date.

6. Confirm fare difference and fees, then complete the payment.

7. Download or save the updated ticket.

Note: Online changes may not be available for all fare types. Calling customer support may be necessary for Basic fares.

Real-World Examples

• Example 1: Maria booked a flight from Monterrey to Cancun but accidentally selected the wrong date. She contacted customer support within 12 hours and changed her date with minimal fees due to her Plus fare.

• Example 2: Carlos booked a Basic fare but realized the wrong date three days later. He had to pay a higher fee, but customer support assisted him in securing a new date without losing the entire fare.

These examples demonstrate the importance of early action and understanding fare types.

Expert Recommendations

Travel experts suggest:

• Book with flexible options when plans are uncertain.

• Act quickly when noticing errors—fees rise the longer you wait.

• Document all communication with the airline for future reference.

• Consider travel insurance that covers change fees for unforeseen circumstances.

Common Mistakes to Avoid

1. Ignoring Time Zones: Ensure you select the correct local time when booking.

2. Assuming All Changes Are Free: Only Flex fares may allow no-cost adjustments.

3. Delaying Contact: The longer you wait, the higher the cost of corrections.

How to Minimize Change Fees

• Book earlier to take advantage of lower change fees.

• Use credit card perks that may cover travel fees.

• Consider rescheduling within the same week to reduce cost differences.

Understanding Fees and Refunds

• Fees vary depending on fare type and date of request.

• Refunds may not be available for Basic fares if the ticket is non-refundable.

• Fee waivers may apply for airline-initiated changes.

Frequently Asked Questions?

Can I change my Viva Aerobus ticket date online?

Yes, if your fare type allows it. Otherwise, contact customer support.

What happens if I booked the wrong date on a Basic fare?

You may incur higher fees and may need to pay the fare difference.

How much does it cost to change a date?

Fees vary by fare type and timing; Flex fares often allow low-cost or free changes.

Is there a time limit to request a date change?

Most changes should be requested at least 24–48 hours before departure.

Can I get a full refund if I change the date?

Refunds are generally not available on Basic fares; some fees may be waived for Flex fares.

What if I notice the mistake after the flight date?

Based on publicly available information, there is no confirmed data on this.

Does Viva Aerobus offer waivers for emergency changes?

Yes, in some cases like medical emergencies or airline-initiated changes. Documentation may be required.

Can travel insurance cover ticket date changes?

Certain policies do cover change fees, depending on the insurer. Always read the policy details.

Should I contact the airport for a date change?

No, date corrections are handled through Viva Aerobus customer support or the online portal.

Are changes allowed for group bookings?

Yes, but different policies may apply, and fees could be higher. Contact support for group bookings.

Can I combine date change with seat selection?

Yes, often possible, but additional seat fees may apply.

Is there a difference between domestic and international tickets?

Yes, international tickets may have stricter policies and higher fees for date changes.