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Keeping your name accurate on your ANA account is important, especially when you use ANA Mileage Club services, manage reservations, or collect miles. A mismatch between your registered information and your travel documents can create unnecessary problems when you need to use your account or travel.
ANA, also known as All Nippon Airways, provides specific procedures for updating the name associated with an ANA Mileage Club account. The process can depend on the type of ANA card you have and the type of correction you need.
For some ANA Mileage Club members, a last-name change can be handled through the available account procedure. First-name changes and certain other corrections may require contacting ANA and providing documentation.
This guide explains how to change or correct a name on an ANA account, what information you may need, and what to do if your account is connected to an ANA credit or partner card.
An ANA account name correction means updating the personal name registered with your ANA Mileage Club membership.
There are several situations in which a passenger may need to update their name, including:
The appropriate procedure depends on the reason for the change and the type of ANA membership or card involved.
Your ANA Mileage Club information should accurately reflect your personal details.
ANA states that the name on an ANA Mileage Club card should be the same as the name on your passport.
An incorrect name can become particularly important when your membership information is used alongside flight reservations or identification documents.
For international travel, passengers should pay close attention to the spelling and order of their name as it appears on their passport.
If you notice an error, it is better to address it before your next trip rather than waiting until check-in.
The procedure depends on your ANA Mileage Club card type.
ANA's official guidance separates the process for an ANA Mileage Club Card, including the digital card, from ANA Cards with credit functions and various partner cards.
For ANA Mileage Club Card members, ANA provides a specific name-change procedure.
ANA's English guidance states that last-name changes are accepted through the relevant procedure. For first-name changes, members are instructed to contact ANA because documentation may be required.
The Japanese ANA guidance additionally identifies certain corrections such as first-name registration or spelling errors and middle-name changes as eligible for its name-change process, while other reasons may require a written procedure.
Because procedures can differ based on the situation and the language or regional version of ANA's website, members should follow the instructions displayed for their account and location.
A misspelled first name should be corrected rather than left unchanged.
If the problem involves the first name, contact ANA Mileage Club customer service or use the applicable name-change procedure provided by ANA.
Be prepared to provide documentation if ANA requests it.
Useful information may include:
ANA's official information indicates that first-name changes may require documentation.
Yes, ANA provides a procedure for eligible last-name changes on ANA Mileage Club accounts.
For example, a passenger may need to update their surname following a legal name change.
ANA's current guidance specifically notes that last-name changes are accepted for ANA Mileage Club Card members.
If you have an ANA card that includes a credit function or another partner-issued card, you may also need to complete a separate name-change process with the card issuer.
Documentation depends on the type of correction.
For a straightforward last-name change, ANA may have a specific account procedure. For some first-name corrections or other changes, supporting documents may be required.
If documentation is requested, make sure the information clearly supports the correction.
Depending on the circumstances, relevant documentation could include an identification document or other official evidence of the name change.
Do not send documents through an unofficial channel. Follow ANA's instructions for submitting any requested information.
An important distinction is that an ANA Mileage Club account and an ANA credit card are not necessarily handled by the same organization.
ANA explains that members with an ANA Card with credit functionality or certain partner cards may need to complete the appropriate procedure with the relevant card issuer.
This means changing your ANA Mileage Club information does not necessarily complete every name-change requirement associated with a separate financial product.
If your ANA membership is linked to a credit card, check both:
This can help ensure that your records are updated consistently.
If you are unsure which procedure applies to your account, contact the ANA Mileage Club Service Center.
ANA's current customer-service information provides telephone, email, and automated chat options for Mileage Club inquiries.
ANA also has an email inquiry page that specifically includes name changes among the types of Mileage Club membership information updates.
For urgent matters, ANA notes that email inquiries may involve a waiting period and recommends telephone contact when the issue is urgent.
Having your account information ready can make the process easier.
Prepare:
ANA identifies the 10-digit ANA Mileage Club membership number as an important number used for inquiries and other Mileage Club services.
You should address the discrepancy before relying on the account for travel-related purposes.
ANA states that the name on its card should match the name on the passport.
Check the spelling carefully, including:
If the difference is due to an account entry error, contact ANA for the appropriate correction procedure.
Some ANA Mileage Club information can be updated through ANA's website, but name changes are handled according to the applicable name-change procedure and account/card type.
ANA's official page specifically provides different procedures based on card type and notes that some changes require contacting the service center.
Therefore, do not assume that every name correction can be completed simply by editing your profile online.
If you cannot find an appropriate online option, contact ANA Mileage Club support.
The effect of a name change can depend on your ANA card type.
For ANA Mileage Club Card members who request a new physical card, ANA states that the new card is generally sent to the registered address in approximately two to three weeks in Japan, or approximately three to four weeks for customers residing outside Japan.
ANA also provides a digital-card option in applicable cases, meaning a physical replacement card may not always be necessary.
Processing can take several days, and ANA may contact members for additional confirmation during the process.
Partner cards can have separate procedures.
ANA specifically notes that customers with products such as ANA Cards with credit functions, ANA Prepaid Cards, certain financial cards, and other partner cards may need to contact the relevant card issuer to complete name-change procedures.
This is important because updating your ANA Mileage Club profile does not necessarily update information maintained by an independent financial institution.
Check the issuer's instructions as well as ANA's requirements.
The easiest way to avoid future problems is to check your information carefully whenever you create or update your ANA Mileage Club account.
When registering, verify:
ANA's membership registration page specifically asks users to check whether the first and last name order and spelling are correct and whether the name is acceptable as it appears on the passport.
Yes. ANA provides procedures for changing or correcting names on ANA Mileage Club accounts. The exact procedure depends on your card type and the type of name change requested.
First-name corrections may require contacting ANA and providing documentation. ANA's current guidance specifically states that documentation may be required for first-name changes.
ANA provides a procedure for eligible last-name changes for ANA Mileage Club Card members. Follow ANA's current instructions for your particular account.
Not necessarily. If your membership is connected to an ANA credit card or partner card, you may need to complete a separate name-change procedure with the relevant card issuer.
ANA states that the name on an ANA Mileage Club card should be the same as the name on your passport.
Changing or correcting a name on an ANA account is possible, but the correct process depends on your ANA Mileage Club membership and the type of correction you need.
For eligible last-name changes, ANA provides a dedicated procedure. First-name corrections and certain other changes may require contacting ANA and submitting supporting documentation. Members with ANA credit cards or partner cards may also need to update their information separately with the card issuer.
Before starting the process, check your ANA Mileage Club number, current registered name, correct passport name, and any documents that may support the correction. If you are unsure which process applies, use ANA's official Mileage Club customer-service resources for the most appropriate guidance.
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